Last updated: August 2026
We want you to love your VINN maxi dress. If something isn't right, here's how returns and refunds work.
Return Window
You may request a return within 14 days of receiving your order. To be eligible, items must be unworn, unwashed, undamaged, and in their original packaging with tags attached.
How to Start a Return
Contact us at {{ shop.email }} with your order number and reason for return. We will provide instructions and a return address once your request is approved.
Non-Returnable Items
Sale items, final-sale items, and items marked as non-returnable at checkout cannot be returned or refunded unless defective.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping fees are non-refundable, and return shipping costs are the customer's responsibility unless the item arrived damaged or defective.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the issue, and we will arrange a replacement or full refund at no additional cost to you.
Exchanges
For a different size or color, we recommend returning the original item for a refund and placing a new order to ensure the fastest turnaround.
Questions
Reach out to us at {{ shop.email }} — we're happy to help.